Terms of service

Refund Policy

At LayeredGearDesign, customer satisfaction is important to us. Because most of our products are manufactured to order using 3D printing, please review our policy below before making a purchase.

Returns

Due to the made-to-order nature of our products, we generally do not accept returns for:

Change of mind
Ordering the wrong item
Ordering the wrong color or variation
No longer wanting the item after production has begun

Please review product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at ekatsma@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos showing the problem

We will review the issue and, at our discretion, provide a replacement, repair, store credit, or refund.

Order Cancellations

Orders may be canceled only before production has begun.

Because most products are manufactured specifically for each customer, production may begin shortly after an order is placed. Once production has started, cancellation requests may not be possible.

If you need to cancel an order, please contact us as soon as possible.

Cosmetic Characteristics of 3D Printed Products

Our products are manufactured using additive manufacturing (3D printing).

Minor layer lines, slight surface texture, small cosmetic variations, and minor color differences between filament batches are normal characteristics of the manufacturing process and are not considered manufacturing defects unless they significantly affect the intended function of the product.

Product photos are intended to accurately represent the item you will receive, but slight variations are expected.

Compatibility

Customers are responsible for verifying compatibility with their equipment before purchasing unless compatibility is specifically stated in the product listing.

Lost Packages

If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the carrier and check with household members or neighbors.

If your package appears to be lost in transit before delivery, please contact us and we will work with the shipping carrier to help resolve the issue.